Refund and Cancellation Policy

Cancellation

As a user of Sato with a Sato account created on the domain satoplayer.com or the subdomain app.satoplayer.com, you can always opt out of our services by requesting account deletion to hello@satoplayer.com. Also, if any payment to Flixbox Solutions Private Limited is due or is unpaid, you must clear all payments for successful deletion of your account.

‍

Once your account is set for deletion, you will have 30 days to notify us in case you wish to abort the deletion process and continue using Sato. Also, once scheduled for deletion, we might still store your data which we collected (as per the Terms of Use and Privacy Policy) for at least 182 days (one hundred eighty two days) as per the guidelines.

‍

If you have paid for a month subscription and request for account deletion, you will still be able to access your Sato account for the remaining billing cycle.

‍

Refund

‍

We do not refund any portion or whole of the subscription amount owing to a decision made by you to terminate your engagement with Flixbox and its affiliate.

‍

For any cancellation related issue, you can reach us out at hello@satoplayer.com

‍

‍